Our policies
Please review our guidelines to ensure a safe, comfortable, and enjoyable experience at Flamingo House Spa.
Health and Safety
Your wellbeing is our priorityClients must disclose any health conditions such as diabetes, eczema, psoriasis, open wounds, infections, warts, or recent injuries that could affect services. If a condition is severe, we reserve the right to decline service.
We do not provide services for clients with contagious illnesses that may be aggravated by our services.
If you are allergic to any salon products, please inform us and bring your own products.
Appointments and Cancellations
Plan your visit with easeCancellations made more than 24 hours in advance are free of charge.
Cancellations within 24 hours incur a 20% service fee before booking your next appointment, unless you find a replacement.
A no-show will be charged 100% of the service fee before re-booking.
Any deposit made for the appointment is non-refundable in the event of a late cancellation (within 24 hours) or no-show.
Your appointment time is reserved especially for you. Please arrive on time to enjoy your full service. If late, your session will be adjusted to end at the original time booked, with the full-service fee still applicable.
A 20% deposit is required to secure a couple service appointment.
Media and Marketing
Your privacy matters to usDuring your service, photos or videos may be taken for marketing and promotional purposes. If you prefer not to have your image or service recorded or shared publicly, please inform us prior to your appointment.
Cleanliness and Facility Use
Our commitment to hygieneWe uphold the highest standards of hygiene; all equipment is sterilized and sanitized after every service.
Parents must attend to their children, as the facility is not childproof.
Rights and Responsibilities
Understanding our mutual commitmentsWe reserve the right to refuse service to anyone for any reason, including rudeness, disrespect, or inappropriate behavior.
We reserve the right to decline service requests beyond our expertise. Conditions requiring medical attention should be assessed by a qualified healthcare professional.
Clients are responsible for informing us of any health concerns before booking.
We provide the best service recommendations based on your individual needs and consultation. Clients assume responsibility for any risks if they choose not to follow our professional advice.
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If you have any questions about our policies or need clarification, please don't hesitate to reach out.
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